Refund Policy

Return and Refund Policy

For services rendered in accordance to agreements and contracts please refer to refund policy of the contract for more information.

To cancel a software or service subscription:

Subscriptions are automatically renewed for the succeeding month in advance at 12:01 am Pacific Time on the 1st of each month. Cancellations are not prorated. To cancel your subscription send an email, requesting a cancellation, to so that it is received prior to that time. You will need to include your contact in formation and the subscription you wish to cancel. Our Customer Service Department will contact you, via email, with confirmation of your cancellation.

Software Refunds

Software purchased on-line through our website is considered opened at the time of purchase.
There are evaluation versions of our software available via download to anyone interested. This allows all prospective buyers to evaluate the product at their leisure to ensure that the software meets their needs before purchasing.

Software that has been opened or purchased online is (1) provided with free support and (2) may only be replaced with identical software / media within 30 days of purchase.


For software replacement instructions, simply e-mail the reason for your request to

If you have not received or have lost your software license key, please e-mail and include name, company name, address, and phone number so we can identify your order.

Please don’t hesitate to contact us if you have any questions.